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How can I realize that man or woman. I feel I'm likely into a new billing cycle and I have been running in circles for weeks
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Thanks with the reply, Telus Support, however it is finally in excess of. The final rep I spoke to assured me it is actually cancelled and I gained’t be billed any more.
I called Telus CS at eight.55AM Mountain time they usually hanged up on me, expressing that I ought to get in touch with throughout "normal Business office hours". Is that this for real?
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Made available to improve our telephones way too. She despatched me several codes by textual content and e-mail to relay to her. She then started to ask for my charge card for your one particular time price.
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Most definately a rip-off. Just bought off the cellular phone with the true telus they usually assisted me safe my account.
So inefficient. An e-mail would have the message throughout a lot much easier. The next agent explained sorry and may reverse the last month’s charge and terminate it. The subsequent thirty day period Yet another $seven. Sigh. Within the cellphone all over again about one-1/two hour. The 2nd agent was defending her employer and implying I had been Completely wrong. Just charge me the $340 and quit the $seven regular bill and cancel the camera, I begged her, after which you can I ended the call. She still left a concept indicating she can't continue Using the cancellation due to the fact I hung up. At this stage I’m emotion bodily ill from it. I simply call all over again… forty five minutes. Please, just conclusion this connection now. Lastly One more Telus customer service agent certain me It might be cancelled. In whole, in excess of eleven hrs about the mobile phone due to the fact February making an attempt to cope with the digital camera return. It felt like punishment… like I’m the enemy - immediately after paying out about $40,000 with Telus through the years and hardly ever when complained. I’m very affected individual and well mannered. My ask for was so uncomplicated. The entire matter was designed painfully challenging and extended for months.
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Was once the leader and The main reason I have already been a loyal Telus custiomer for years. But this is about to vary!!